PERSONAL DATA WE COLLECT ABOUT YOU AND WHERE IT COMES FROM
We use different methods to collect personal data from and about you including when you create an account on our website, carry out an online purchase or sign up for our electronic communications. We may also collect personal data through analytics providers and advertising networks.
Detailed Description of the personal data we process:
Personal Data Category Details
Personal Information Your Name & Surname.
Contact Information Your address, telephone/mobile number, email address.
Payment Data Transaction information when you process a payment using our website.
Communication history with us including call recordings When you contact us we process the communications according to your requirements. This may involve a diverse range of personal data.
IP address, device details and cookie data.
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on oursite, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel a product order but we will notify you if this is the case at the time.
HOW AND WHY DO WE USE YOUR PERSONAL INFORMATION
We use the Personal Data that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Processing Personal Data which may be processed Legal Basis
When you choose to purchase a product from our website in order to process your order and calculate shipping applicable shipping fees. Personal Information (including address information)
In performance of a contract to track and process your order and ensure it is shipped to you.
When we protect our interests as well as yours against fraud in relation to payments and related identity verification. Personal Information Legitimate Interest to protect ourselves and our customers against fraudulent activity.
When you contact us with your requests, including to exercise your consumer rights, address queries or complaints and to train our staff, even after the end of our relationship. All Personal Data Categories may be involved in this process. Based on a Legitimate Interest to investigate, respond and deal with potential customers, ex-customers or current customers.
When we send you service messages. Contact Information Based on a Legitimate Interest to provide relevant service updates to customers.
When we send you information about our products and services. Contact Information In accordance with Electronic Communications Regulations and your right to opt out.
To address and defend ourselves against any claims. All Personal Data Categories subject to our Retention Period policy may be involved in this process. Based on a Legitimate Interest which enables us to sufficiently defend ourselves in the context of our services.
To respond to subject access requests. All Personal Data Categories subject to our Retention Period policy may be involved in this process. To comply with our legal obligations.
When using our Website to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
IP address, device details and cookie data.
Based on a Legitimate Interest to improve our online services and website presence.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties that enable us to provide you with our services, as described above such as our third party providers, delivery couriers, payment processors, accounting systems and we use Trustly Group AB to process payments. You can read about how Trustly deals with your personal data here: https://www.trustly.net/about-us/privacy-policy
We also use Google Analytics to help us understand how our customers use our site – you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
The right to complain to your data protection regulator — in Malta – the Information and Data Protection Commissioner (IDPC)
We would normally communicate to you about products or services in which you have shown interest or which you are already buying from us – we understand that you would be interested in receiving this information as it is of use with the product or service.
How to stop marketing messages from us
You can stop receiving marketing messages from us at any time through any of the following methods:
– By clicking on the ‘unsubscribe’ link in any email we send you
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
If you ask us to stop marketing messages this will not stop service communications (such as order updates). This may be necessary of us to communicate to you as part of our services from our contract.
Our site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at [email protected].